Become a key player as an ITSM Administrator for Freshservice at Freshworks, driving automation and ITIL-driven service management. Ensure optimal performance while maintaining user configurations and workflows.
This position involves managing Freshservice's ITSM platform, requiring 2 to 4 years of solid ITSM administration experience. You will work on integrating Freshservice with several applications, designing workflows, and supporting user training. Your role contributes directly to enhancing the service delivery experience across departments.
Key Responsibilities:
• Configure Freshservice platform components
• Administer user roles and access permissions
• Maintain Service Catalog and Knowledge Base
• Build dashboards using Freshservice Analytics
• Provide user support across departments
Requirements:
• 2–4+ years of experience in ITSM platforms
• Strong knowledge of ITIL practices
• Familiarity with API and system integrations
• Experience in w...