Delivery of professional and customer-oriented services according to customer requirements and the defined processes and contributes to continuous improvement of products and services by providing feedback
Responsibilities for both plannable and unplannable services consisting of system start-up support, operation support, maintenance & calibration as well as user supports (system investigation, troubleshooting and repair).
Operational Tasks
Performs test bed equipment installation, configuration and maintenance & calibration
Constant advancement of troubleshooting knowledge for a growing operation effectiveness
Provide start-up and operation support
Professional and timely documentation of his activities
Service/analyze customer’s requests and handle/solve them