Key Responsibilities
Support day‑to‑day operations and
system lifecycle activities
, including onboarding, transition, and
system retirement/decommissioning
in a regulated environment. Assist in executing IT and OT considerations during system decommissioning, covering
servers, applications, backups, and infrastructure components
. Support
change control
, protocol preparation, and execution activities in line with
GxP compliance requirements
. Manage and resolve
ServiceNow (SNOW)
incidents and service requests within defined SLAs, ensuring minimal business impact. Perform
troubleshooting, root cause analysis, and log investigation
for recurring system and application issues. Support
documentation activities
, including regulated form execution, validation evidence, and SDLC‑aligned records. Monitor and validate
backup and recovery processes
(Acronis), including system imaging, configuration, and periodic checks. Collaborate with...