Job Title: ITIL Process Director
Location: Noida (Work from Office)
Experience: 14+ Years
Shift: US Shift
Role Overview
The ITIL Process Director is responsible for designing, implementing, managing, and continuously improving IT Service Management (ITSM) processes aligned with the ITIL framework. The role ensures that IT services are delivered efficiently, consistently, and in line with business requirements.
This role oversees key ITIL processes such as Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management , ensuring operational excellence and service quality.
Key Responsibilities:
ITIL Process Governance
Define, implement, and maintain ITIL-based ITSM processes across the organization.
Establish governance models and standards for IT service management.
Ensure adherence to ITIL best practices and compliance requirements.
Process Improvement
Continuously review and optimize ITIL proc...