About the Opportunity

iTero Customer Success Specialist combines iTero Technical Support and Customer Support Representative roles. The position is responsible for providing comprehensive assistance to internal customers—Sales and Marketing teams—and external customers—iTero Scanner users, including doctors and their staff. The role manages technical issues for the iTero family of products, software, and services while also handling customer service responsibilities.

Department & Location

Department: Customer Support

Location: APAC-Malaysia

Technical Support Responsibilities

• Troubleshoot remotely (and on-site, if needed) issues related to proprietary and web‑based applications, hardware, and network configurations.
• Evaluate the nature of technical problems, determine appropriate solutions, and provide assistance to resolve issues.
• Review spare part requests based on troubleshooting out...