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Italian Speaker - Technical Support Specialist

Company

Tech Mahindra

Location

kuala lumpur, kuala lumpur

Type

Full-time

Technical Support (L1) - ITALIAN SPEAKER

  • Job Type: Onsite
  • 5 days working and two rotational off's
  • Required to work on shift - Italy time zone (2pm-11pm MYT, 3pm-12am MYT)
  • Operating hours: 24 x 7 x 365
  • Oil & Gas company

Job Description:

  • Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
  • Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.
  • Updates customer on ticket status/resolution in accordance with Priority metrics.
  • Ensure that incidents and requests are dealt with accordance to customer and priority needs.
  • Escalate tickets as required.
  • Abide by the IT service pro...

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