As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian‑speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and able to thrive in a fast‑paced environment.
You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, Italian, and English Agents.
UK‑based SaaS client, very dynamic, and fun with a huge emphasis on staff well‑being.
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
Process both client‑generated and internally generated service request tickets within specified delivery times.
Administrative support to certify client details ...