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Company

Accenture in the Philippines

Location

manila, metro manila

Type

Full-time

Responsibilities

  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute to providing solutions to work related problems.
  • Assist in the development and implementation of best practices for incident management.
  • Monitor system performance and troubleshoot issues proactively.
  • Provide training and support to team members on new processes and tools.
  • Document all incidents and resolutions in the knowledge base for future reference.

Professional & Technical Skills

  • Strong understanding of customer service principles and practices.
  • Experience with incident management tools and ticketing systems.
  • Ability to analyze complex problems and develop effective solutions.
  • Familiarity with cloud-based technologies and their applications.

Additional Information

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