Provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services; handle incidents and service requests via ITSM, including IMACD activities and escalation coordination.
Install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals); support Microsoft 365, Active Directory / Azure AD user and access management.
Operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing); support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments.
Contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms); support rollouts, pilots, and refresh cycles in cooperation with central engineering teams.
Ensure accurate documentation of solutions, processes, and how-to...