Req. ID: JR IT TECHNOLOGIST, MSC Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Responsibilities: * Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction. * Monitor key factory metrics and respond to critical deviation to minimize impact to the factories. * Build and improve Knowledge Base to enable timely resolution to the reported issues. * Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR). * Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for bet...