Responsibilities

• Provide day-to-day on-site IT support to hotel staff and management.
• Perform daily departmental IT check-ins and proactive system monitoring.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues.
• Escalate and coordinate with third-party vendors where required.
• Track, manage, and follow up on support incidents until resolution.
• Maintain accurate documentation and ticket updates via the helpdesk system.
• Assist with IT infrastructure improvements and special projects.
• Report daily to hotel management and the company account manager.
• Work closely with the company’s remote support team for escalations and backup support.
• Provide support to various hotel departments and restaurant locations situated across the property.
• Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.