The IT Technician Position at OpenTech is responsible for providing frontline technical support, system maintenance, and IT service delivery to clients and internal teams. This role requires hands‑on expertise in troubleshooting hardware, software, networking, and security‑related issues while ensuring an exceptional customer experience. The IT Technician will serve as the first point of contact for technical inquiries, escalating complex issues when necessary, and contributing to the improvement of IT systems, policies, and procedures.

Key Responsibilities

Technical Support & Troubleshooting

• Act as the first line of support for IT service requests, incidents, and inquiries via phone, email, ticketing systems, and remote tools.
• Diagnose and resolve hardware, software, and peripheral issues, including desktops, laptops, mobile devices, printers, and network equipment.
• Provide remote and onsite support for clients...