IT Technician (End User Support)

Company

Confidential

Location

pretoria, city of tshwane metropolitan municipality

Type

Full-time

            
 SUMMARY:  
IT Technician (End User Support)   POSITION INFO:  
 Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.  
 Log, track, and manage support requests through the helpdesk or ticketing system.  
 Diagnose and resolve technical issues remotely and on-site.  
 Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.  
 Install, configure, and maintain computer hardware, software, and peripheral devices.  
 Set up new user accounts, devices, and access rights in accordance with company procedures.  
 Assist users with password resets, account lockouts, and access-related issues.  
 Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.  
 Perform routine maintenance, updates, and software installations.  

        
        
    

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