Responsibilities

• Support amazing day-to-day across our hardware and software platforms for incredibly seasoned to novice level users and everything in between.
• Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
• Support the company's SaaS tools, compliance practices, and on and off-boarding processes.
• Learn, document, train, and support new applications and IT procedures, always keen on opportunities to refine and increase efficiency.
• Create detailed and impactful documentation for your peers and our internal user base.
• Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
• Collaborate with your colleagues in IT Operations and with all teams within and our BPO partners.

What We Look For In You

• Technical support expertise on MacOS and...