Salary Depends on Experience: $40,000--$100,000
Job Schedule: Full Time
Job Category: Information Technology

• Answer incoming customer emails to the Help Desk. • Follow established procedures to diagnose and troubleshoot system issues. • Analyze, determine, and document reported production outages/incidents. • Determine severity, impact, and nature of incidents. Escalate as needed. • Communicate clearly with other team members. • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. • Complete onboarding or offboarding functions for staff being mobilized or demobilized. • Perform hardware and software installations. • Oversee deployments and relocations of staff at various locations throughout the airport footprint. • Provide IT support at Division-wide sponsored events. • Provide on-the-job training to new department staff members. • Provide computer orientation to new staff. Hardware and Infra...