Overview

Troubleshooting and Technical Support: Diagnose and resolve technical issues related to hardware, software, or network problems. This includes assisting users with computer malfunctions, software installations, or internet connectivity issues.

Responsibilities

• User Assistance: Provide support to employees or customers by responding to queries and guiding them through technical problems via phone, email, or remote desktop tools.
• System Setup and Configuration: Install, configure, and upgrade software and hardware on systems, including computers, printers, and other peripherals.
• Software Installation and Updates: Install, update, and maintain software applications and operating systems. Ensure users are running the correct software versions and that systems are up-to-date.
• Network Support: Assist with network-related issues such as Wi-Fi setup, VPN connections, and LAN configurations. Ensure network security protocol...