Job Objectives Support local and global IT Incidents and Service Requests Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved Assist our colleagues in Infrastructure & Operations on tasks where hands are needed Provide IT technical support to users including installation, configuration, maintenance and troubleshooting. Manage equipment RFQ and procurement, ensure asset management is done according to our processes Manage inventory and IT assets Pick up, resolve, update, close incidents and service requests tickets. Support IT problem management and Change Requests. Ensure that IAM (Identity and Access Management) activities are done with proper attention and care Capture and share knowledge through written Knowledge Article Work closely with the different Service Desks within the organization of Airbus Provide familiarization training to business users in regards to IT tools, devices and servic...