Tasks & Responsibilities

• Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
• Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
• Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
• Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
• Install, configure and maintain workstations, laptops, printers and mobile devices
• Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
• Maintain clear and accurate documentation and knowledge base entries

Skills

• Strong service orientation and good communication skills
• Structured, ...