Full Time
Technical
Troy, AL, US


Kimber Mfg., Inc.

Job Description


Job Title: IT Support Technician

Location: Troy, AL

Classification: Non-Exempt

Grade: Hourly

Department: Information Technology

Reports To: Network Supervisor

Date: July 1, 2026


SUMMARY/OBJECTIVE


The IT Support Technician is the first point of contact for end users requiring technical assistance. This role provides support for hardware, software, and network-related issues, ensuring timely resolution and maintaining high levels of user satisfaction. This is an entry-level position. The ideal candidate will have strong customer service skills, a willingness to learn, attention to detail, and the ability to follow processes.


ESSENTIAL DUTIES & RESPONSIBILITIES


+ Respond to help desk tickets, phone calls, and emails in a timely ma...