MISSION The role of the IT-Support Technician is to provide on-site and remote L1 support to the IFS end-users.
RESPONSIBILITIES - Installation, configuration, and troubleshooting of end users computing devices (PC/iPad/Mac/Chromebooks)
- Support end-users (L1 Helpdesk)
- Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)
- Troubleshoot, diagnose and resolve basic technical hardware and software issues
- Troubleshoot and resolve basic network and server access problems for end users
- Respond to queries either in person, by email, chat or phone
- Logging of all school staff and teachers/students queries in ticketing tool
- Track and elevate problems and requests to appropriate IT resources
- Investigate and raise situations requiring urgent attention
- Inform management of recurring problems
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