Key Responsibilities

• Provide first‑ and second‑line technical support to internal users
• Diagnose and resolve hardware, software, and network‑related issues
• Install, configure, and maintain computers, peripherals, and standard applications
• Assist with user onboarding, offboarding, and access management
• Support the maintenance of IT systems, infrastructure, and equipment
• Escalate complex issues to the IT Manager or external providers where appropriate
• Maintain accurate documentation of incidents, requests, and IT assets
• Follow IT policies, security standards, and best practices
• Identify recurring issues and contribute to improved processes and solutions

Qualifications

• 3–5 years of relevant IT support experience, preferably within a high‑tech or technology‑driven environment
• Proven experience providing desktop, user, or technical support