We’re looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.

Key Skills:

• MS Windows, Office & MS 365 (snr level)
• Desktop & laptop hardware troubleshooting
• Active directory (in‑prem), Mimecast, antivirus solutions
• Entry‑level exposure to Azure AD, Group Policy & networking (WAN/LAN)
• Experience with tools such as Atera, Sage, Acronis

Responsibilities:

• Act as a Tier 2 escalation point
• Resolve incidents within SLA using a service desk system
• Produce clear SOPs and work instructions
• Support users remotely with occasional onsite work

Requirements:

• 3-5 years IT support experience (MSP preferred)
• Strong communication & documentation skills
• Valid driver's license
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