Qualifications

• Minimum of 3 years of desktop support experience with Microsoft Windows
• General knowledge and skills related to printers and peripherals
• Excellent communication skills to interact with various stakeholders
• Strong troubleshooting abilities

Responsibilities

• Perform asset audits and stock counts
• Provide post-installation support for new printers (installation by a support vendor)
• Assist stores in switching to the web-based Fico Origination platform, acting as the onsite liaison and providing feedback to the remote support team
• Support the switch to the new signature pad process, including software and driver updates
• Troubleshoot computer issues related to printing and signature pads
• Engage with multiple stakeholders, including onsite store staff, team leaders, IT vendors, and the WFS IT team