Job Description
A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:
- Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
- Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
- Escalates incidents to the appropriate IT operations resources in accordance with established procedure
- Monitors open tickets for accuracy, urgency and problem resolution within prescri...