IT Support Technician

Purpose

The role of IT Support Technician involves leading and managing all day-to-day IT support activities at the 2nd and 3rd line levels for Schools.

The IT Support Technician will liaise with School staff, the IT Service Desk, and other support teams to identify, prioritize, own, and resolve IT support and service requests.

They will also work closely with Projects teams to assist with seamless delivery of technology transition projects.

This position is based in the UK and requires supporting other schools/sites as directed by the UK Service Delivery Manager.

Key Responsibilities

1. Provide 2nd and 3rd line support to UK School staff and students.
2. Support Transformation Projects.
3. Assist in strategic technical delivery and IT Solutions Strategy.
4. Perform routine maintenance of hardware and network services to ensure availability...