IT Support Technician

Pearson Carter is currently working with a leading construction and structural engineering organisation looking to hire an IT Support Technician to provide day‑to‑day technical support across the business. This is a hands‑on role where you'll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business‑critical systems.

Get in touch if you are looking for your next opportunity!

Responsibilities

• Act as the first point of contact for IT support via phone, email, and face‑to‑face interactions.
• Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
• Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
• Set up and configure desktops, laptops, mobile devices, and user accounts.
• Support networking issues including Wi‑Fi, VPN, DNS, ...