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IT Support Technician (L1

Company

Axiom Technologies

Location

Madrid, Community of Madrid

Type

Casual, Full Time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

Tier‑1 & Tier‑2 Incident Management

  • Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
  • Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.
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