Key Responsibilities

Support Operations

• Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
• Ensure timely resolution of technical issues and service requests in line with SLAs
• Act as an escalation point for complex technical concerns

People Management

• Supervise, mentor, and support IT support staff to ensure high performance and service quality
• Conduct regular performance evaluations, coaching, and training sessions
• Assign tasks, manage workloads, and ensure proper team coverage

Systems & Infrastructure Support

• Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security
• Support system upgrades, implementations, and integrations
• Manage user accounts, access controls, and system configurations