Job Description
Overview:
We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide hands-on technical support in an on-site environment, ensuring seamless operation of IT systems and infrastructure. The ideal candidate brings a strong background in both Mac and Windows environments, along with experience in network security and compliance frameworks.

Key Responsibilities:

Provide end-user technical support across both Mac and Windows operating systems
Diagnose and resolve hardware and software issues, including laptop troubleshooting and maintenance
Support and maintain network infrastructure components, including firewalls
Assist with IT compliance initiatives, including documentation and evidence gathering for SOC 2 audits
Collaborate with internal teams to ensure consistent delivery of IT services within a shared services model
Document technical issues, resolutions, and proce...