Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.

Key Responsibilities

Technical Support

• Provide first-level support for hardware, software and networking issues.
• Diagnose and resolve user problems via phone, email, remote tools or on-site.
• Log and track IT support tickets to ensure timely resolution.

Hardware & Software Management

• Install, configure and maintain laptops, desktops, printers and peripherals.
• Manage software installations, updates and patches.
• Ensure all devices meet security and performance standards.

Network & System Support

• Assist in monitoring network connectivity and system performance.
• Troubleshoot LAN/WAN, Wi‑F...