Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.
Key Responsibilities Technical Support - Provide first-level support for hardware, software and networking issues.
- Diagnose and resolve user problems via phone, email, remote tools or on-site.
- Log and track IT support tickets to ensure timely resolution.
Hardware & Software Management - Install, configure and maintain laptops, desktops, printers and peripherals.
- Manage software installations, updates and patches.
- Ensure all devices meet security and performance standards.
Network & System Support - Assist in monitoring network connectivity and system performance.
- Troubleshoot LAN/WAN, Wi‑Fi, VPN and ...