Support Specialists provide first-line response to end‑user incidents received via the service desk and address office operational requirements. They focus on day‑to‑day support for the region while collaborating with the larger distributed team of support staff worldwide. The position’s success is linked to team performance through cross‑training, sharing critical information, and delivering excellent customer service. Support Specialists are primarily responsible for restoring staff to billability as quickly as possible after technology failures. Advanced knowledge of Microsoft O365 services, Power BI, PC, laptop, printer, and server hardware is essential, along with between three and five years of experience in IT support in large, dynamic environments. A proven sense of ownership and strong customer service drives the role, which includes first‑ and second‑level support with minimal supervision and direction.