**Introduction**
The Technical Support Specialist/Advisor is primarily responsible for performing a full workload of technical services for IBM employees with complete responsibility for customer satisfaction with the services provided. Services include some or all the following: software configuration, device setup, upgrades, device reimaging, device installation, software support or software analysis and repair. Seldom requires assistance from support resources to carry out complex or difficult service for in scope activities.
**Your role and responsibilities**
* Demonstrates leadership in innovative problem resolution techniques.

· Provides support and assistance to others.

· Services may be directed by a service call management process or be performed as part of a team.

· Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices.

· Communicates with IBM manageme...