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IT Support Officer at Sandvik

Company

Confidential

Location

Ghana, Ghana

Type

Full-Time

Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service, and technical solutions for the mining industry including rock drilling, rock cutting, rock crushing, loading, and hauling and materials handling.

Job Description

The IT Support Officer will be responsible for service desk and help desk support management and will also assist the Finance Manager in the implementation of group IT policies and strategies and ensure the compliance of users of IT services at all times.


Key Responsibilities:

  • Ensure end users log tickets to ITSD (Helpdesk) incident and Request Support for users.

  • Collaborating with management, departments, and customers to identify end-user requirements and specifications.

  • Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.

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