About the role

As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.



What you'll be doing

Manage the delivery of server orders and provide after-sales maintenance to customers.

管理服务器订单的交付，并为客户提供售后维护。

Diagnosing and resolving various hardware, software, server, and network issues.

诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。

Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.

收集、分析和解决客户在售前和售后遇到的技术问题。

Adhere to strict work handover protocols and provide consistent and accurate information.

严格按照规范做工作交接，保证信息同步准确。

Follow the company's cu...