IT Support (L2)

Company

Michael Page

Location

Brussels, Brussels

Type

Full-time

Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).

Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.

Manage incidents through a ticketing system and ensure proper resolution or escalation.

Support network, telephony (VoIP), and mobile (iOS) issues.

Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.

Document solutions and contribute to continuous improvement initiatives.

Collaborate with European IT teams on projects and deployments.

Participate in on-call rotations and occasional out-of-hours work for rollouts or events.

Degree in IT or equivalent experience.

4 to 6 years of experience in IT support, ideally within a professional services environment.

Strong technical skills (Windows 11, M365, networking, Citrix, V...

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IT Support (L2)

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