Cebu City | Hybrid (Onsite 1 month, then Work-from-Home) | 10:00 PM–7:00 AM | Monday–Friday

You own Tier 1 and Tier 2 technical support for a U.S.-based MSP's SMB client base—resolving hardware, software, connectivity, and user issues while delivering fast, friendly, no-nonsense IT support that keeps businesses operational. Your work directly impacts client productivity and satisfaction, where quick problem resolution and clear communication are non‑negotiable.

This is not a back‑office support role. You work within defined ticket queues, documented troubleshooting procedures, and clear escalation paths. You're trusted to diagnose and resolve issues independently within scope, manage SLAs, and escalate intelligently when needed. You'll support Windows systems (primary), macOS (limited), Microsoft 365 environments, and core office hardware.

Best suited for technically‑minded professionals who thrive in fast‑paced, structured support environments, take pride...