Role purpose

• Delivery of local onsite and remote support for AstraZeneca personnel.
• Responsible for the support and resolution of incidents and requests.
• Review incident and request ticket queues in the ITSM system and act accordingly.
• Responsible for priority and major incidents impacting the site.
• Provide periodical training, coaching, knowledge sharing and mentoring across the team.
• Deliver service improvement.
• Support local and global initiatives and projects related to ETS.
• Manage local IT asset inventory and infrastructure (ITAM).
• Identify and deliver continuous service improvement opportunities.
• Position based in Mutiara Damansara; may need to support beyond working hours.
• Generate weekly and monthly reporting.
• Provide advanced technical assistance and consultation for issues beyond Level 1 support.
• Assist IT Manager in managing the local ...