IT Support Engineer

Company

AstraZeneca

Location

Mutiara Damansara, Selangor

Type

Full time

Role purpose 
Delivery of local onsite and remote support for AstraZeneca personnel.
Responsible for the support and resolution of Incidents and Requests. 
Reviewing incident and request ticket queues within the ITSM system and acting accordingly.
Responsible for Priority and Major Incidents impacting the site.
Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users.
Deliver service improvement.
Support local  global initiatives  project – related to ETS
Managing local IT asset inventory and infrastructure (ITAM).
Identify and deliver continuous service improvement opportunities. 
This position is to be based in Mutiara Damansara only and may have requirements to support beyond working hours.
Generate Weekly  Monthly Reporting.
Responsible for providing advanced technical assistance and consultation on various informati...
        

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