Requirements

• This role combines strong technical skills with an emphasis on delivery high level of customer service
• Desktop/technical Windows support experience or equivalent
• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts
• CompTIA A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal sk...