Responsibilities

• Provide first-level technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Troubleshoot hardware, software, operating system, and Microsoft 365-related issues.
• Support incident, service request, and inquiry management through ticketing systems such as ServiceNow.
• Escalate unresolved issues to second-level support teams with complete and accurate documentation.
• Ensure timely resolution of IT-related issues to mini...