IT Support Engineer

Company

JUMBO ELECTRONICS CO. LTD.

Location

dubai, dubai

Type

Full-time

            Responsibilities Diagnose and troubleshoot hardware and software issues across various platforms ensuring minimal downtime for end-users 
Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization 
Provide timely support through various channels including phone, email, and chat, ensuring a seamless user experience 
Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting 
Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, demonstrating a solid educational foundation in IT 
At least 2 years of hands-on experience in an IT support role, showcasing the ability to handle a variety of technical challenges 
Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals, proving a ...
        

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IT Support Engineer

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