IT Support Manager and Projects Manager
We have an opening in our IT Support department for an IT Support Manager that will manage a team of 1st and 2nd line level technicians but also be heavily involved in periodic IT Projects. The ideal candidate will have a minimum 5 years’ experience in IT Support Helpdesk with solid Customer Service experience and preferably be Microsoft certified; coupled with this you will have managed ICT projects.
To be considered you must:
- Have a full UK driving licence.
Job specification: - To provide technical support management; and manage service levels when answering support queries either onsite or via phone or email.
- To maintain a high degree of customer service for all support queries.
- To take ownership of user problems via the management of your team.
- To manage the process of logging all calls on the call logging system and maintain full documentation.
<...