Job Purpose

The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company’s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.

Key Responsibilities & Duties

1. Infrastructure & System Maintenance

• Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems.
• Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately.
• Manage backup procedures, disaster recovery plans, and data integrity protocols.

2. Team Leadership & Helpdesk Support

• Lead, mentor, and sched...