Job Descriptions

• Monitor system vulnerabilities; perform patch deployment, repair, and updates.
• Respond to incidents; restore services promptly; provide remote and on-site support; manage IT ticket creation and closure.
• Proactively resolve issues before impacting end users.
• Support on-site customers and external audits.
• Assist with network installation and troubleshooting.
• Maintain software systems: user account creation, modification and deprovisioning, system training, issue tracking, bug repair.
• Communicate with China regional Level 2 IT technicians; elevate unresolved issues.
• Uphold SHEQ First; comply with SHEQ requirements; conduct safety self‑inspections.
• Protect business confidentiality.

Job Requirements

• Proficient in troubleshooting computers and peripherals across all Microsoft Windows operating systems.
• Able to unlock, reset, and conf...