Time Type:
Full Time
Key tasks & responsibilities
Maintains application support processes, and checks that all requests for support are dealt with according to agreed proceduresPrioritizes, diagnoses and resolve incidents using ITSM toolInvestigates causes of incidents and seeks resolutionFacilitates recovery, following resolution of incidentsDocuments and closes resolved incidents/service requests according to agreed proceduresInitiates and monitors actions to investigate and resolve problems in systems, processes, and servicesAssists with the implementation of agreed remedies and preventative measuresCarries out agreed applications maintenance tasks“Go Live support after introduction of new solutionsEnsure proper communication to vendor ManagementShift-based support model are required Competencies & Skill...