Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for an IT SPECIALIST (CUSTOMER SUPPORT), Position Description Numbers T57021P2/T57022P3, and is part of the Montana Air National Guard, 120 CMN FT. (A copy of the Position Description can be obtained from HRO upon request.) Selecting Official: CMSgt Raymond Cozino *Also advertised as Title 32 at announcement number MT-12988690-AF-26-503 Responsibilities Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques...