84 months of experience working with end users to troubleshoot both hardware and software issues

60 months of experience working in a second tier help desk environment

36 months of experience in developing test plans and performing system level testing

36 months of experience with public safety mobile computing environments

36 months of experience in conducting technical and end-user training in a classroom environment

36 months of experience in developing technical and training materials

60 months of experience supporting Traffic and Criminal Software in a public safety environment

Bachelors Degree in an information technology related program of study from an accredited university or college

60 months of experience in configuring and troubleshooting public safety mobile communications systems