What You’ll Do

Reporting to the Manager, Technical Service Desk, Information Technology, you, as part of the team of seven (7) will be identifying, researching, and resolving technical issues with a timely response to telephone calls, email requests and in person; as well as support and always demonstrate the firm’s values and expectations. A passion for technical support, training and coaching are important qualities to effectively resolve and respond to all Level 1 and 2 support requests submitted to the firm’s Technical Service Desk via phone, email, IM and in person.

Duties and Responsibilities: