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For our client we are looking for candidates for the position of IT Software Support Engineer (M/K).


Job Tasks:

Remote software deployments and updates

Analysis and resolution of issues reported by customers

Handling and documenting support tickets

Providing customer support under service agreements (SLAs)

Preparing and maintaining test environments

Supporting the testing of new system releases

Managing software licensing matters

Creating and maintaining user guides, documentation, and procedures

Requirements:

Minimum 3 years of experience in software support

Bachelor's degree in a technical field or equivalent practical experience

Very good command of English

Willingness to work occasional shifts/on-call duties

Willingness to travel

Valid driver's license
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